Hello, square1 comp.
I'll barge in here and share some more details about the issue regarding the closed line items from a purchase order.
I see that there is investigation case about the purchase orders. This issue has already been reported to our engineers. At the time of this reply, they're working on a resolution to fix the problem.
Though, I can share a workaround which will address the issue about the open purchase orders. Here are the steps:
- Open the purchase order.
- Add a new line item. Make sure to remove the amount and the quantity (zero for both columns).
- Click Save.
- After saving, right-click on the new line item, then select Delete Line.
- Hit Save again.
- Check the open purchase order report for the balances.
Let's also contact one of our support agents so they can add you to the list of affected users. This way, they'll be able to get your contact details securely and you would receive updates regarding the purchase order issue.
Here's how to reach them:
- In QuickBooks, press the F1 key.
- On the Have a Question? window, click the Contact Us button.
- On the text box, type something like "closed purchase orders are still showing up as open."
- Proceed with Continue.
- Choose how you want to reach us (phone or chat).
I'll also include this article if you'd like to review your entries through a variety of reports. The article covers multiple series that helps you familiarize what reports you can run and how to customize them. Check it out here: Understand reports.
We appreciate your patience as we're working to fix the purchase order issues. In the meantime, do you have any other concerns about your entries? Or do you need help with a specific report? Let me know and I'll hear you out.
