I'm having the same issue. Not sure if this is still an issue for everyone or if I'm doing something wrong.
As a workaround, i've matched the transaction at the lower amount( as the merchant fee is held and only the balance deposited in our bank account). I've then gone into the chart of accounts and editied the amount deposited into our bank account to include the fee. Then I added the merchant fees as an expense to bank fees.
Hopefully this will all look okay in our accounts.
Alot of work for somehting that should be a simple transaction to match, at the moment we have hardly any transactions with fees as most of our customers pay via bank transfer.
Is this going to be resolved in the future?, as we start taking more card payments we will need to look for software that has the feature and leave quickbooks if not.
With the amount of companies that have merchant fees taken straight from the balance before transfer into their bank and then quickbooks. It is really suprising that quickbooks don't have a feature for this.
