MaryLandT
Moderator

Account management

Hi there, Khrys.

 

I appreciate you taking the time to share your experience while using our QuickBooks Online. I want to make sure you're able to access your QuickBooks Desktop.

 

You should be able to access your QuickBooks company file since you never had a subscription. If you have a backup copy of your company file, download and install your version of QuickBooks Desktop. Then, save the file somewhere you can easily find it and restore the file from there.

 

If not, I recommend contacting our QuickBooks Desktop Team. They can provide what action to take so you can access your QuickBooks since you don't have a subscription before.

 

Let me know how the contact goes by commenting below. I'll be right here whenever you need my help.