Hello, carsons.
Thank you for confirming the error message you've encountered when matching the download transactions.
I'd like to inform you that there are reported similar issues from users about the "Error: Something not quite right the selected and downloaded amount don't match to continue resolve the difference when To be able to match downloaded transactions properly" This is the possible reason why the RESOLVE feature is not working correctly.
Rest assured, our software engineers are working hard to resolve this issue permanently.
To ensure you'll get an update about the resolution status, I suggest contacting our QuickBooks Support Team. This is to ensure that your company is added to the list of affected users and provide this investigation number for easy tracking: INV-77952.
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Tap Talk to a human.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
To make sure you'll get prioritized for your concern, please check the availability time of our customer support team. You can contact us every Monday to Friday from 8 AM - 6 PM. Also, phone support may be limited due to volume.
Once the investigation is resolved. You will be able to use the RESOLVE feature again in QBO.
On the other hand, for more details on handling your account, just feel free to use our Community Help articles. Just select a topic that you need help with.
Thank you for your patience while we work on a fix. Please know you can continue to reach me here with any additional questions. I'll be more than happy to assist you again. Take care!
