Hi, @carsons.
I know how important this feature is for you, especially when you're matching deposits to add them thoroughly to your bank register.
In relevant to your case, may I know if you're getting the "Error: Something not quite right the selected and downloaded amount don't match to continue resolve the difference" when matching downloaded transactions?
I see an investigation topic regarding matching deposits using the Resolve difference feature. As our engineers are diligently working to fix this, I suggest contacting our QuickBooks Online Support team through chat or callback.
On the other hand, our phone and chat supervisors may be unavailable for now due to customer volume that informs this issue. Rest assured, our phone and chat representatives will be attaching your account to the investigation case once you get in touch with one of them. This way, you'll receive an email once they get a fix and release the update soon in QuickBooks Online (QBO). We thank you for your patience.
However, if the error message doesn't appear when matching a deposit using the Resolve difference feature, I suggest using an incognito or private browser to isolate this issue. This mode has no cache, this is why it's suitable to run QBO since the browser's cache affects online website performance.
Run a compatible browser and then follow its keyboard shortcut:
- Google Chrome: Ctrl + Shift + N.
- Safari: Command + Shift + N.
- MS Edge and Firefox: Ctrl + Shift + P.
If you're able to run QBO and utilize the Resolve feature when matching deposits, I recommend clearing your regular browser's cache. By doing this, your browser will start with a clean slate. You can also try other supported browsers.
Please let me know how it goes so I can help you more. Stay safe and more power to your business!
