Hello there, @louann3.
We appreciate you for contacting the Community.
I'd recommend checking your browser. You can open a private window. Here's how to access incognito mode in some of the most commonly used web browsers:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Option + P
For more detailed information, refer to this article about the other supported browsers: System requirements for QuickBooks Online.
If the issue still persists, I recommend contacting our QuickBooks Online Support. Please follow the steps below to contact support:
- Sign in to your QuickBooks Online company. Click Help (?).
- Choose either tab to get started: Assistant or Talk to a human.
- Search or select Contact Us.
- Start a chat with a support expert.
You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays 6 AM to 3 PM PT.
You may check this article to help you with your company's operation and bookkeeping: Add and manage users in QuickBooks Online.
Feel free to reply to this post if you need further assistance with managing your users. Have a great day ahead!
