This isn't the impression we want you to have, @kathymalek.
I can see how this takes too much of your time, and the issue remains unresolved.
Rest assured we'll have someone review your cases and reach out to you to assist in getting this taken care of. This way, we can streamline the process and avoid explaining the issue again to the next representative that will assist you.
Keep your line open so our team can contact you regarding the submission documents in adding you to the list of the primary contact.
Additionally, I'm sharing these relevant articles you can utilize to help manage users in QuickBooks Desktop:
Keep us posted if you need more assistance uploading the necessary documents for the transfer of primary admin. I'll keep an eye on this thread. Have a great day.
