Hey there, @AmyPhil.
I appreciate you writing us back with some additional information. Let's get this taken care of once and for all so you're able to delete the user.
Since you've already tried an incognito window and some other steps to resolve this problem, I recommend contacting our Customer Support Team by requesting a callback within the product. Once you're on the call they'll be able to use a screen share to review your account and see why this is happening. Here's how:
- Go to the Help icon in the top right-hand corner.
- Press the Contact Us button.
- Enter your question and tap Let's talk.
- Scroll down and select to Get a callback.
It's that easy!
Keep us updated on how the call goes. I want to be sure that you're able to get back to running your business. Have a wonderful day!
