I'm going to recommend here that everyone go onto the EFTPS website and submit FEEDBACK (I had to actually take the survey as the FEEDBACK tab didn't work for me) to get them to post this on the site. It has been a real problem that we get the notice from Intuit stating that the password has expired and has to be changed, then you go to EFTPS and the password works and it doesn't tell you that it has to be changed every 13 months. Or that it must be exactly 12 digits long!
In addition, maybe we can submit feedback to Intuit, asking them to put this info into the Desktop product notes and the password expiration email they send us!
Here is the note I sent - please, please, please, everyone send one as well. Maybe we can get the site updated!
It is a continuing issue and something REALLY needs to be posted on the EFTPS website to tell people the process. When using a 3rd party program which stores the password, it is required to change the password every 13 months on the EFTPS website AND in the 3rd party program (mostly Intuit QuickBooks, in my experience). The password MUST be exactly 12 characters long. The payments made within the product will FAIL if this is not done. BUT there is NO NOTICE of this anywhere on the EFTPS site. So employers whose payments fail will log in to the website and think the password still works and try again and have thousands of dollars in penalties. PLEASE add a notice to the site!
