Account management

Thanks for joining this thread, Kathybo

If you had a discount and lost it when upgrading your subscription, I'd recommend getting in touch with our Customer Care team directly. They'll be able to pull the account up in a secure environment, conduct further research, and identify/discuss what options are available.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
2. Click Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.

I'll be here to help if there's any questions. Have an awesome Tuesday!