I am using Desktop Pro 2021. All functions of QB were working as they should until after a recent update which I believe was related to the internal browser (Internet Explorer) being discontinued, update R10. Now when I try to open loan manager I get an error message that says cannot find file.
These are the steps I have performed so far that have been unsucessful.
Ran Quick Fix in th QB tool hub
Made sure IE is in compatibility mode.
I have ran the reboot.bat
then tried to move the .lmr by doing the following:
search for the original .lmr file:
- Close QuickBooks.
- Use the Microsoft Windows Search function to find the original .lmr file.
- Right-click the .lmr file in the results list and select Copy. Make sure to select the old .lmr file.
- Paste it to a removable disk.
Then, you can rename the empty .lmr file before moving the original file. Here’s how:
- Close QuickBooks.
- Repeat the search described on the first step. Perform this search on the new computer if you moved the company file to a new computer.
- Right-click the .lmr file in the results list and select Rename.
- Change the file name to oldlmr.old.
- Click Yes if a warning message about renaming file extensions appears.
- Press Enter to save it.
After that, you’ll need to identify the new location of your company file. Then, copy the .lmr file to the new company file location.
UPDATE: INTUIT IS AWARE OF THE PROBLEM SINCE THE UPDATE IN JUNE AND APPARENTLY IS WORKING ON SOLVING THE ISSUE. I WAS GIVEN THIS NUMBER FOR THE INVESTIGATION OF THIS SPECIFIC ERROR. INV-72984
