This isn't the impression we want to leave you with, @cbcavnar.
I'll share some information about changing the primary admin in QuickBooks. You can send a request for account name change to transfer the primary admin role.
If you already did and admin hasn't been updated yet, I recommend contacting our Customer Care Support. This way, they can check your attachments and documents to provide the best resolution from there.
Please follow the steps provided by my peer @ChristineJoieR on how to reach out.
About the contact person, if you can still contact the previous admin, he/she can actually update or transfer the current admin to the new one. Otherwise, you'll have to reach out to our Customer Care Support to assist you with the document requirements and form so they can update the admin in the system.
Additionally, here's our help page for managing accounts. It has topics with articles that'll guide you along. Just choose a topic that'll fit your concern: Your QuickBooks account.
Please know that you're always welcome to reply to this thread if you need help with anything else or with your QuickBooks account. Take care and have a great day ahead.
