I am having the same problem on desktop. When I changed my email address to a new one in March of 2021, it didn't get changed under the users where it shows the primary admin by email address. So when I try to change the primary admin to another person on my list it wants me to check the box at the bottom that I agree I will be the secondary admin. I do that and then verify. It then goes to my Intuit account associated with the incorrect email address shown for the primary admin. That account is no longer valid since it didn't get changed when my email address was changed everywhere else. If someone can tell me how to change my primary admin email address to my current email address I would really appreciate it. I chatted online yesterday for about 45 minutes and then spoke with someone in customer support and screen shared with her for over three (3) hours. It was obvious neither of them knew the difference between a primary admin and a primary contact. It is very frustrating to hear babies playing in the background while trying to get an issue addressed. It is my belief that when I sent the papers to have my email address changed everywhere QuickBooks/Intuit had to change it and followed their instructions to change it everywhere I could change it, it should have been changed where the primary admin is listed by email address. If I'm incorrect, please tell me where I can change it to fix this problem.
