JessT
Moderator

Account management

Hi king-hose,

 

First of all, I would like to thank you for being such a loyal customer. I see that this issue has affected your processes and want to be sure that this will be addressed.

 

I replicated the scenario on my end to see if I get the same thing. Fortunately, mine is working fine. My POs are still showing up in the Open PO report even those with partially received items. I also tried hitting Enter on the transaction pages but couldn't see an added invisible product.

 

I understand that you've already performed the things we can suggest from here, so I recommend contacting our QB Desktop Support at this point. That way, they can do a screen-sharing session to get more details to investigate this further.

 

Please leave a comment below if you have questions. Have a good day ahead!