Hello, @BCC3595.
We don't want you to have to deal with this kind of service in QuickBooks. I saw you've been waiting for an update for quite some time and have yet to receive one. Despite sending the files multiple times, no one has responded with a solution.
I'm here to put you in the right direction in resolving this issue in QuickBooks Online.
Since we don't have any access to the file you sent to them, I recommend contacting our support team once more to assist you further with this matter. They're the ones who can view your account and be able to see it through screen sharing.
Here's how:
- Sign in to your QuickBooks Online company.
- Going to Help (?).
- Select Contact Us.
- Enter your concern: Let's talk.
- Choose a way to connect with us: Start a chat, Get a callback, Ask the Community.
Furthermore, see this for more information about handling roles and permission in QBO: User roles and access rights in QuickBooks Online.
If you need help with your QuickBooks account, please let me know. I'll do my best to lay you the information you need.
