Yes. I submitted the paperwork 3 different times! When I called 7 days after submitting it for the first time, they claimed my files weren't there, so they had me upload them through a file share. They told me to wait another 5-7 days. I waited over 2 weeks and it still had no update, so I was asked AGAIN to upload the files in a new file share. I did that on 4/11/22. I STILL do not have a response and it STILL has not been corrected.
I shouldn't have to spend MORE money to correct something on our account because they can't properly do their job! I would rather take our business somewhere else than to continue to support a business who can't support their customers.
