I'm here to help set the timeout duration in QuickBooks Desktop so one user will remain logged in and avoid timing out, @primeic.
To begin, let's set in your login settings or company preferences. Make sure you're the Company File's Administrator to enable the option. The Admin also decides how long users can remain logged in.
Here's how:
- Proceed to the Company located at the top of the page.
- Choose Users, then select Manage Login Settings.
- Click the General tab on the left side.
- Under Manage Login Settings, select the Keep user logged in for and specify the login period.
- Choose OK.
Then, users will be logged out of QuickBooks at the end of the login period you configured under this preference. For more insights, you can review this article: Stay logged in to the QuickBooks company file (sign in without entering your password).
If the issue persists, update your software to the latest release. This helps keep your software up-to-date so you always have the latest features and fixes. You can also use the verify and rebuild tool to self identifies and resolve data issues within a company file.
I've included an article that you might use in the future about how to create and manage users and roles: Create and manage users and roles in QuickBooks Desktop.
Fill me in if you have additional concern about managing your users in QuickBooks. I'll be happy to help you. Keep safe!
