Hi there, beckymorey1.
I'd like to ensure that your payroll subscription will be reactivated successfully.
To start, make sure your QuickBooks software is updated to the latest release. Once done, let's run a payroll update to refresh your payroll settings.
If the same thing happens, let's re-enter the payroll service key. This way, QuickBooks Desktop will be able to revalidate the subscription.
Here's how:
- Go to the Employees tab.
- Select My Payroll Service.
- Click Manage Service Key.
- Find and select your payroll service key.
- Select Remove.
- Click Add.
- Enter your active payroll service key.
- Select Finish.
- Click OK.
However, if the issue persists, I'd suggest contacting our QuickBooks Desktop Support again. They have tools that can pull up your account securely and help you reactivate your payroll subscription.
I want to make sure you'll get your payroll activated on time, and beat your homework deadline. Check out our available hours of operation first before calling us.
Also, I've included some recommended articles that will help and guide you more in reactivating as well as finding the latest payroll updates:
Get back to me here if you have further questions about payroll. I'd be more than happy to answer it for you. Have a nice day.
