Account management
Hi, mdubb2006.
We're still investigating this unexpected behavior. Our engineers are all hands on deck working together for an immediate fix to sort everything out.
For now, I'd suggest getting in touch with our QuickBooks Support. This way you'll be added to the lists of affected users and have them attach your account to the ongoing investigation. Any progress will be communicated via email.
As a way around, I'd recommend deleting the item receipt and recreate the transaction. Otherwise, the quantity received on Purchase Order will be incorrect.
Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM PT on Saturdays. Here's how to contact us:
- Go to https://quickbooks.intuit.com/learn-support/en-us/contact.
- Choose your QuickBooks Product.
- Select your QuickBooks version.
- Give a brief description of your issue and click Continue.
- Then choose a way to connect.
Additionally, you can bookmark this link: Resource Hub. This will provide you with resources and videos about managing your QuickBooks Desktop account, income, expenses, inventory, and running reports.
Please extend your patience while we're working on the permanent fix. If you have other QuickBooks concerns, you can always leave a reply below and I'd be glad to answer them for you. Have a great rest of your day!
