We used to have a work around for making our Accountants Copy (accessing the company files directly from the shared central server drive). That doesn't work any longer since we upgraded to QBES2022.
We've called support and that was a disaster. Uninstalled, reinstalled - had to uninstall and reinstall it again. All we got from Intuit was another ticket number for our IT people to call so they could escalate it again. It's tax season, we can't afford to be down for hours and hours while we're trying to close all of our company files.
We never had a problem making accountants copies, or sending them prior to the upgrade. Intuit keeps releasing bug fixes, but so far they have no addressed this issue. I know one thing, we will never upgrade in January again, if we get this working this year. Our licenses renew every January, but we can't handle the glitches every time we upgrade - we postponed it in 2021 and ended up skipping that upgrade and going right from 2020 to 2022 because Intuit said we couldn't delay it and still have support and backup services.
