I know how it feels when the paid QuickBooks license is under a different name. I can share some tips and route you to the right support so this issue will be taken care of as soon as possible.
While we're unable to pull up an account here in the Community for security reasons. You can log in to your CAMPS account to file for QuickBooks Transfer a License Form. Also, you can change the payment information in there or remove it to avoid future charges. Then, you'll get an email notification within 24-48 hours.
If you're unable to access your account. I'd suggest reaching out to our phone support again to submit a request for transfer.
Here's how:
1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop help.
3. Choose Contact Us.
4. Give a brief description of your issue, then click Let's talk and then select a way to connect.
[Removed by moderator]
Please feel free to check the guides here if you want to move your company files to another computer.
Drop a comment below if you have further questions about your license. I'll be around to help you. Take care.
