I just had a client get the same rejection notice that his 941 e-pay payroll deposit was rejected because the password expired. I logged onto his EFTPS account online with no problem, and there was nothing there indicating he needed to change his password. This is clearly a QuickBooks issue!
Quickbooks, it's March 2022. I see this same issue being reported from the community dated back to 2019. Can you please RESOLVE this issue?! I had this happen in 2021 to the same client, who incurred some pretty hefty penalties because his tax payments were overdue. And now this same client has two tax payments that are overdue and he will likely get penalized again. This is not only irritating but it leads your community to not trust your product.
I would also like to suggest that you update the program so that it is blatantly clear that the payment has been rejected. My client gets a ridiculous number of emails every day and I'm lucky he caught the one that notified him today (he didn't in 2021). I therefore, have no way of knowing that there's an issue. It should return any rejected payments back to the Pay Taxes & Other Liabilities window so it's clearly seen by anyone who opens that section.
Also, in QB Pro 2021 desktop payroll, the e-Payments tab is under the All Payments tab so you can't see any rejection notices. And even if you do click on e-Payments, it defaults to oldest on top so you don't see any current messages. Please fix this so that rejected payments are clearly visible and can be remedied timely.
Thank you.
