Let me add some information in resetting a password for QuickBooks Desktop for Mac, @lindam.
You can log into your Intuit account and double-check your information. I can show you how to go about doing it.
- Go to https://camps.intuit.com.
- Enter your Intuit login credentials.
- Take note of the following information:
- Authorized user's name and email address (the name is not case sensitive)
- Primary Mailing address (especially zip code)
- License number (under Products and Services; doesn't need a dash)
- Phone number (under Account Details)
You can use this information in the password reset tool.
You should also make sure that your QuickBooks software is up to date. It ensures that you have the most up-to-date features and fixes.
I'd recommend contacting our Technical Support Team if you're still having trouble resetting your admin password. They can look at your account and suggest ways to improve it.
- Go to the Help menu.
- Choose QuickBooks Desktop Help.
- Click Contact Us.
- Enter that you get Reminder prompts.
- Select Continue.
- Choose either to Message an Agent or Talk to a Specialist.
For additional information, you can click on this article: Reset your password for QuickBooks Desktop for Mac. It also contains steps on how to reset a password for non-admin users.
Feel free to let us know if you have other questions or concerns about resetting a password. I'm always here to help.
