lindam
Level 3

Account management

I have tried my administrator password.  It doesn't work either.  I can reset it, but is that going to reset it for my QB for Mac file as well?  I don't understand how this works now.  Is the Administrator password for all files opened in QB Mac on one computer, or is it supposed to be per file.  Again, this file I am trying to open is a client's backup file from QB Mac 2019 that I am trying to open in 2022.  

 

Just tried the password reset.  It does not appear to be looking for my licensing information.  It will not accept it.