lindam
Level 3

QB for Mac Admin Password-Restored Backup

I am an accountant.  Client has 2019 QB for Mac.  I have 2022 QB for Mac.  Client sent backup file which I restored on my computer but I am not able to open it with her Administrator Password.  Can someone please explain how the migrated password works.  If I select reset password it asks for License number, name, etc.  Would that be my license number or the clients?  If the client's, is this going to reset it on her copy as well.  Nothing is easy anymore since they implemented the QB account aspect for logging into files.