Account management
Hi there, todd312. Thanks for getting in touch with the Community about this.
Since your vendor's profile isn't showing the journal entry transaction record, I'd recommend getting in touch with our Customer Care team. They'll be able to perform a screen sharing session to see how your accounts and transactions are configured, then conduct further research into why it's not displaying on the vendor screen.
They can be reached while you're signed in.
Here's how:
- Use the Help (?) icon.
- Click Contact Us.
- Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
- Select Start messaging or Get a call.
Be sure to review their support hours so you'll know when agents are available.
Please feel welcome to post a reply if there's any additional questions. Have a wonderful day!
