Hi and I'm here to help you determine why a credit card charged entry isn't on the report, LeanaO.
You can use the Audit log feature in QuickBooks to see what users are adding or changing on your company file. Here's how:
- You need to sign in as an admin to access the audit log.
- Go to Settings ⚙, then select Audit Log.
- Click Filter.
- Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
- Select Apply.
- Click View to see what a user did on your account.
- You can then tell if your employee entered the transaction or not.
I'm adding this link to learn how to track activities on your company file: Learn what the audit log can do and how to use it to keep an audit trail.
If you need to update the access of your employees, here's a guide for you: User roles and access rights in QuickBooks Online. It'll help you manage employees.
Let me if there's anything else I can do for your QuickBooks account. Just leave a comment below, and I'll be right here to help manage the access of your employees.
