Hi there, @Cherolyne.
I appreciate you joining this conversation. Allow me to step in and share additional information about QuickBooks Desktop (QBDT) service discontinuation policy.
If you're using the stand-along license (3 years), yes. You can still access your QBDT files on your computer. However, you're unable to continue receiving the security updates and online services, such as:
- QuickBooks Desktop Payroll Services
- Live Support
- Online Backup
- Online Banking
On the other hand, if you're using the Pro Plus (annual) version, you will no longer be able to use or access your QBDT account. Your company file will remain on your computer, but you'll need to re-activate the service to open or view the data.
In case you want to purchase the stand-alone version, I highly suggest contacting our Support team for further assistance with the process. Here's how to reach them:
- Open QuickBooks.
- Go to the Help menu at the top, then select QuickBooks Desktop Help.
- Click Contact Us.
- Give a brief description of your issue.
- Tick Let's talk, then choose a way to connect.
I'm also adding these articles that tackle discontinuation and cancelation policies:
For tips and other resources, I recommend visiting our website for reference: QBDT self-help articles.
Feel free to post again or leave a comment if you have further questions about your QBDT subscription or anything else. I'm always here to help. Keep safe.
