Account management

AileneA · ‎January 23, 2022

Hello, shannondaily.

In QuickBooks, you can also view the Download Trip under Add trip drop-down arrow. Please view the screenshot attached for your visual reference:

However, If you still unable to view the Download Trips, let's access your account using a private browser or an incognito window. This is to check if the missing Download Trips button has something to do with the browser you're using or your subscription. This browsing doesn’t store data and will help the page load without issues from temporary data.

Let me guide you how:

Press Ctrl + Shift + N (Google Chrome).
Press Ctrl + Shift + P (Mozilla Firefox).
Press Command + Shift + N (Safari).

Next, clear the cache of your regular browser to start on a clean slate. This process helps the browser to fetch the latest version of the webpage and a faster browsing experience. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

You can read through these articles to learn more about this new mileage feature:

Let me know how it goes after trying the above steps as I want to ensure this is resolved for you. Take care and have a great day ahead.