Thank you for getting back to us and providing us with more details about the concern that you have, @Blue50.
Since you've already tried the steps provided above, I suggest reaching out to our Payroll Support team. They can check your account in a secure environment, isolate the error you have to help you in resolving it.
You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below:
- Go to the Help icon to connect to a live support agent.
- Click on the Contact Us button and provide some details about this concern.
- Provide us some information about your concern in the What can we help you with? box and click on Continue.
- You'll now be provided options on how to connect to our Customer Support.
Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.
Here's more information on how to set up your 1099 accounts, create 1099s, e-file, and check your filing status: Create and file 1099s using QuickBooks Online.
I'm always here if you have follow-up questions in preparing 1099s. Let me know in the Reply section below. Take care and have a great rest of the day!
