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Account management
I'm joining in to share additional help for your concern, Allison.
Not being able to get the support you need can be a deal breaker, most especially if you have other tasks. With this, we want to help resolve whatever issues you're getting. It is our main goal to ensure all our customers concerns are addressed. Please know that this forum is designed to answer General QuickBooks concerns.
As much as we would love to handle this issue here, we're unable to do so for security reasons. I know you already contacted them several times, but account-related concerns are handled by our customer service team. This is because they involve personal information which we can't share here in this public page.
If you have your old case number, from your previous call, you may present it to the live agent, so they can run through your call history. You can also request for a higher support or supervisor to handle the concern for you. I'll be providing the links for you to contact our Payroll Support below.
Depending on your payroll product, click the links below to chat with an expert.
If you want to call us again, you can see our Payroll Phone number in the Intuit Desktop Payroll section of this Payroll Disclosure link: QuickBooks Payroll General Services Disclosures (QuickBooks Online and Desktop)
I want to make sure you're taken care of, please come back here anytime for additional updates. I'll be right here if you need other help.