Candice C
QuickBooks Team

Account management

Hey there, @rjarman

 

It's great to see you back in the Community. I hope your day is going well so far. 

 

Let's try using a few troubleshooting steps to help resolve this problem. Using a private browser or incognito window will help eliminate any glitches or errors that may be occurring. Here's how depending on your session: 

 

  • Google Chrome: Ctrl + Shift 
  • Safari: Command Ctrl + N
  • Internet Explorer/Firefox: Ctrl Shift 

 

If this works, go back to your regular session and clear your browser's history

 

If the issue persists, please contact our Customer Support Team

 

Let us know how it goes and if that does the trick. I'm only a post away if you need me. Take care!