Nice to see you on this thread, @jsharpjla. I'm here to help you in running a report in QuickBooks Online (QBO).
To ensure we're on the same page, can you please verify the specific report which doesn't have the Select and reorder columns option? Since every report in QBO has its particular filters.
In the meantime, I'd like you to open your account in a private (incognito) window to isolate the issue. Using a safe browser and accessing the program from there can usually fix the problem.
Check out these keyboard shortcuts:
- Command + Shift + N (Safari)
- Ctrl+ Shift + N (Google Chrome)
- Ctrl + Shift + P (Mozilla Firefox)
Once done, open the report again. If it works, go back to your default browser and clear cache. See Clear cache and cookies to fix issues when using QuickBooks Online for more information.
Otherwise, switch to a different browser like Firefox, Google Chrome, or Safari. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser for the moment will allow you to get back to work.
To learn more about how to run a report in QBO, visit these articles:
I'll be keeping an eye out for your response as I want to ensure that you can run a report on your account. Wishing you well.
