ECBKPG
Level 1

Account management

Changing my password is NOT a breeze.  QBdt Pro 2021 purchased 8 months ago.  I can login less than once in a blue moon, if that.  I confirmed today that I am the primary Admin - status Active - after the Help chat told me I was not.  The other chat "solutions" were for QBO after I explicitly explained I am on QBDT.....???  

When I use the solution you presented - I just get in a never ending loop - the window keeps asking me over and over again to change my password, i.e., I change the password, then it asks me to change it again, never ending.  I never can open the company file and start working...  what is the deal???? I own the software, not a subscripton, on my laptop, standalone.... so ???