I have followed your instructions so many times and I get a window to reset my password after I reset my password. It just goes in a never ending loop no matter how many times I reset the password. I am the primary Admin on all the desktop companies (verified by Intuit if I login to account management with email and text code) and yet, QBdt will not accept my last (or any) password and I can't open any of the 9 companies I have in desktop. Every one in a while I can get in by some weird miracle - can't figure that out - but usually I just am locked out of desktop. I bought the product, I am the primary admin, verified by Intuit, but I can't login with a password.
The first window that comes up after I open desktop and then select a company to work on, is a window that requests a password for the company I selected. I have to enter a password, I can't skip it.
I've gotten Help several times, am given different "solutions" that don't make sense and when I try to implement them, they don't work. What is the crazy deal with software I own and have standalone on my PC - and I can't use ?????
