Account management
I appreciate you joining in this thread, mindynix.
We're receiving reports that other users are getting this issue as well. Our Payroll Team is actively working to get this issue resolved.
For now, you can follow the steps below as a way around:
- Click the CS Server and select Public Login.
- Go to Setup.
- Under the Export Setup, click Preferences and edit the information there.
While they fix to sort everything out, I'd suggest reaching out to our QuickBooks Support and have them attach your case to INV-49235, so they can add your account information to the list of affected users. Any progress will be communicated via email.
Here's how to contact us:
1. Click the Help (?) icon.
2. Choose Contact Us.
3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.
4. You'll be presented with a few options for connecting with Intuit. Select Get a call.
To manage your accounting preferences and other payroll activities, check these resources out:
Change bank account information.
Payroll accounting preferences.
Please extend your patience while we're working on the permanent fix. Don't hesitate to drop me a line if you have other questions about QuickBooks. Have a good one.
