Hi, taj26.
Nice to have you in the Community. I'm happy to help you fix your locked-out issue.
I have some information on how to recover your login information. If you have access to the phone number or email address on file, you can get back into your account within minutes. Let me walk you through how.
- Go to our sign in help page.
- Enter the phone number, email address, or user ID for your account. Or, select Try something else and answer other questions about yourself. Then tick Continue.
- Check your phone or email for a message from Intuit or QuickBooks. Type in the code we sent, or follow the instructions in the message. We may ask you for a little more info to make sure it’s really you.
- When prompted, reset your password.
After logging in, you can change the email address if you need to. Check out this guide for details about: Recover your account when you can't sign in.
If you're trying to reach out to our support team in which a live agent calls you to help go over whatever problems you're having you can initiate it using these steps:
- Sign in to your QuickBooks Online company.
- Select Help (?) at the top right.
- Enter your concern, then select Let's talk.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. For more information, check out our support hours and types.
In case you have any other QuickBooks concerns, you may check our help articles for your future reference: QBO help articles.
Please don't hesitate to add a post/comment below if you have any other QuickBooks questions, I'll be right here to help you however I can. Wishing you the best!
