Thanks for joining the thread, LizCBayer.
Just to make sure that I'm on the same page, do you mean that the Client box on the Transaction Lists with splits is unavailable? If so, let's try some troubleshooting steps that can help us isolate this.
Let's try opening your account in a private (incognito) window. Using a safe browser and accessing the program from there can usually fix the issue.
Check out these keyboard shortcuts:
- Command + Shift + N (Safari)
- Ctrl+ Shift + N (Google Chrome)
- Ctrl + Shift + P (Mozilla Firefox)
Once done, try to run the report again. Check if the Client box is now available. If it works, go back to your default browser and clear cache. See Clear cache and cookies to fix issues when using QuickBooks Online for more information.
Otherwise, switch to a different browser like Firefox, Google Chrome, or Safari. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser for the moment will allow you to get back to work.
On the other hand, if you’re referring to something else, let me know so I can provide the most accurate resolution.
