I am having the same issue. Last year my school switched to QBO from Desktop but did not/was not told to clean up the file before transferring. Now we are deactivating graduated students but some are attached to Recurring Transactions. I have removed the recurring transactions from the list, (nothing comes up when I search for the students name in recurring transaction list), but I am still getting the message "
This customer cannot be deleted because it is used on a recurring template." when I attempt to deactivate them.
The "Solution" the article has is not viable according to the agent I spoke to; what are my next steps?
