It's nice to see you here in the Community, @hlambert.
I'd like to shed some light about purging data in QuickBooks Online.
The system only allows you to to purge your data if your account is less than 60 days. Know that this process only works for QuickBooks Online Plus and Essentials versions.
On the other hand, the free trial for QuickBooks Online is good for 30 days only. If you wish to continue using the program, you'll need to have a paid subscription.
To learn more about our plans and pricing, you can check out this site: Choose the right accounting plan.
If your account is less than 60 days, here's how you can delete the data and start over:
- Log in to your QuickBooks Online account.
- Change the URL to include /purgecompany.
- Example: URL shows https://qbo.intuit.com/c28/app/homepage, change to: https://qbo.intuit.com/c28/app/purgecompany.
- The next screen will provide a summary of the items to be deleted.
- Type the word “YES” once the data gets deleted, then click OK.
- Click Wipe Data once your selections are complete.
- Once the deletion is complete, you will be rerouted to your home page.
If you want to create a new account, here's how to do that:
- Go to https://quickbooks.intuit.com/choose-country/.
- Fill up the User ID and password.
- You can use the same user ID and a password you previously had. If you activated payroll in the account, this is the best option for you.
For more insights on what will happen to your data if you cancel an account and on how you can delete a company file and start a new one, you may scan through these links below:
Please know the Community has your back, if you have additional questions with managing your data. I'll be right here to help. Take care!
