This has been an intermittent problem for me as well. I try to submit a tax payment and the status bar never progresses. Then the program says it "can't communicate try again later". If I shut down the program prior to that message it shows a "rejected payment". Now my program is alerting me that I am "missing a payroll record". Which, according to threads I have read, means I restored from an "outdated back-up" = NO and I need to restore from a back-up = BIGGER NO. I don't know when or where this "missing record" occurred and I have 5 staff working in the program daily. Restoring from a back-up is not an acceptable solution. Which one?
I have followed all the suggestions in this thread and others to no avail. It is further frustrating to read the QB tech's responses stating the same thing over and over and over. We don't need to know how to deal with a rejected payment, how to update the program and download new tax tables. I am pretty sure we have figured that out by now. We need a solution to the problem. You created the feature now maintain it when it fails. There is enough of a user base using this part of the program that justifies and mandates a fix. It seems QB tech support has become a "push this button for a generalized response" team which is not the way it used to be. I have been a QB user for 20 years and I remember when the users mattered. Hopefully this gets resolved soon but I am not holding my breath for that one.
I guess I will join the league of Old-School and start logging into the EFTPS web site and make my payments that way again....
