I appreciate you for joining the thread, @dso0216. I'm here to help you with getting access to the E-Payments tab seamlessly.
To fix the common issues with your file specifically to the E-Payments tab, I recommend updating your QuickBooks Desktop (QBDT) to the latest release to get the latest available features and fixes. You can also get the latest payroll tax table update before sending your payments.
To update QuickBooks:
- Go to the Help menu, then click on Update QuickBooks Desktop.
- Go to the Update Now tab. You can select the Reset Update checkbox to clear all previous update downloads.
- Tap on Get Updates to start the download.
- When the download finishes, restart QuickBooks.
- When prompted, accept the option to install the new release.
In case you're getting the same result with selecting the E-Payments tab, I would recommend reaching out to our Support Team for further assistance. A live agent, can look and investigate this behavior further.
To contact support:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Enter a brief description of your issue, then select Let's talk.
- Choose a way to connect with support.
For more tips about handling electronic payment transactions in QuickBooks Desktop Payroll, you can open this article: Handle an e-payment that has been rejected by the agency.
If you have any other follow-up questions about accessing the E-Payments tab, let me know by adding a comment below. I'm always here to help. Cheers for more success!
