It's my priority to help you with getting your admin password for QuickBooks Desktop (QBDT), Gloria.
Before logging in to CAMPS, you can reset the admin password following these steps (for QBDT):
- On the Company Login window, select I forgot my password.
- Select an email from the dropdown list, then Next. The system will email a token to reset your password. If you don’t see your email address, select Don’t see your email in the list above? and follow the onscreen instructions.
- Enter the token from your email.
For QuickBooks 2019 and earlier:
- Open QuickBooks Desktop. From the login window, select I forgot my password.
- Fill out the info on the form.
- Your license number for QuickBooks Desktop. (Hold down F2 on your keyboard from the login window to see your license number).
- Enter the name, email address, phone number, and ZIP code you used when you purchased the product.
Select OK. If your info is correct, you’ll get a code to the primary email in your CAMPS. - QuickBooks will then guide you through creating a new admin password.
If you still need help with the process, I recommend reaching out to our Support Team. A live representative can further assist you with your login credentials and verify the 2nd step (phone) verification.
To contact support:
- Open this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us?product=QuickBooks%20Desktop.
- Select QuickBooks Desktop from the Which product is your question about?, then click on Continue.
- Set your product edition, then enter a short description on the field provided.
- Hit Continue.
- Choose a way to connect with support.
Alternatively, you can use the Automated Password Reset Tool for QuickBooks Desktop to help you access your company file.
Once done, you can open the topics from this link for more tips and resources while working with QuickBooks in the future. Here's the link: Help articles, video tutorials, and more.
If you have any other questions, please feel free to leave a comment below. I'll get back here as soon as I can to help you again. Thanks for coming, wishing you a good one!
