This is not the impression we want you to experience when contacting our support, @mmn0929.
I appreciate the time and effort in reaching out to our support agent. I'll take note of your experience with our customer support so we can submit proper feedback. We'd like to have this opportunity to help you in a more timely and efficient manner in the future.
In addition to what has been shared by my colleague, you can contact our Customer Support Team and request a Master Admin Claim to easily transfer the role. I know you already contacted them, however, they have the tools that can help process the claim in a secure environment.
Here's how:
- Click the Help menu in the upper-right hand corner.
- Type in "Talk to a human", then press Enter.
- Look for I still need a human and click on it.
- Click Get help from a human or Contact Support Team.
- Select between Send a message, Schedule an appointment, or Get a callback.
You can connect with them at your most convenient time by visiting our Support hours and types page.
Also, please refer to this article to see the different user types and levels of access in QuickBooks Online: User types in QuickBooks Online.
Please let me know if there's anything else I can do for you about the master admin claim in QuickBooks. I've got your back and am always willing to help. Take care always.
