Thanks for posting your concern in the Community, @mmn0929. I want to help ensure the correct primary admin is set to your QuickBooks account.
As an insight, QuickBooks Online has one primary admin that can access every part of QBO. The primary admin is the one who initially set up the account.
You can transfer the role to remove and change the primary admin if you have primary admin access.
Here's how:
- Sign in to QuickBooks Online as the current primary admin.
- Go to the Settings menu, then select Manage users.
- Find the user you want to make the primary admin.
- In the Role column, make sure they are listed as Admin. If they’re not, select Edit to change their role to admin.
- Select the small arrow in the Action section. Then, select Make master admin.
- For security, we send a verification code to the phone number or email on file for your account. When you receive the verification code, enter it and select Continue.
- Select Make master admin again to confirm the change.
Once done, sign out of QuickBooks for the changes to take effect.
Now, when the user gets the invitation email, inform them to select the link and accept the invitation to be the primary admin.
See this article as your reference for this process: Learn how to transfer the primary admin user in your account.
However, if the current primary admin is no longer with the company, you can request to be the primary admin by sending a request to our account protection team.
Check out this link for complete information to guide you on how to prepare and submit the request: Learn how to become the primary admin or primary contact for a QuickBooks account.
Visit and update me here if there's anything I can help you. It's always my pleasure to assist. Have a great day ahead.
