Thanks for getting back here, @coopdigs2021.
You can clear the balance by receiving a payment. If this does not work, you may open this article for the options in writing off customer balance: Write off customer and vendor balances.
To further guide you with this, I recommend reaching out to your accountant. They can give the best advice on the actions you can take. If you're not affiliated with one, you can use our Find an Accountant tool to look for a Pro-Advisor near your area.
Also, before doing any changes to your account, it's recommended to create a backup copy first. This is to ensure you have the original data that you can restore at any time.
Feel free to get back here if you have QuickBooks concerns. I'll be always around to help. Take care always.
