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Account management
@FritzF: that article is extremely long and convoluted. It is ridiculous that an ordinary QB user has to go through such a process in order to use your software.
I have a suggestion for the development team: produce a product that works. Do not offload quality control and bugfixing to your customers.
And a second suggestion for Intuit management: instead of screwing your customers out of as much money as possible, invest in a decent development team.