Account management

Thanks for joining this thread, jskish.
 

I've reviewed our ongoing/solved investigations and can confirm there's currently none about the two-step verification feature displaying while it's turned off in settings.
 

Since you're being prompted for authentication upon signing in, I'd recommend performing MorganB's troubleshooting steps. If the problem continues after clearing cached data and Intuit-specific cookies, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

They can be reached while using QuickBooks.
 

Here's how:

1. Use the Help (?) icon.
   
2. Click Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then click Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.
 

If there's any questions, I'm just a post away. Have a fantastic day!