Hi there, kimmcluff.
You can try updating your QuickBooks to the Latest Release. This helps download updates to improve the program functionality and fix common issues.
If you still get the same result, please contact one of our Phone Support Specialists.
Here's how to get our contact information:
- Sign in to your QuickBooks Online company.
- Click Help located in the upper right-hand corner.
- Click the Contact Us button to connect with a live agent.
Feel free to reach out to us if you have any other questions or concerns. Thanks.
