- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Account management
Here's my experience: It started in the fall of 2019. We had multiple clients call us about rejected EFTPS payments. All of a sudden, QuickBooks was saying that passwords had expired, but the passwords were perfectly fine when we logged in to EFTPS. But, to please QB, we changed ALL of the passwords at EFTPS and in QB. That worked...until November of 2020 when QB started giving us the same message for the same clients. QB said that the passwords had expired, so we would need to change them AGAIN. However, never has EFTPS told us to update passwords. Why does QB require us to change passwords when EFTPS doesn't? If the password works to log into EFTPS directly, why won't QB make the payment? It sounds like a QB issue that needs to be fixed, and the 4 pages of messages on this thread should be a clue that it is indeed QB's issue that is causing unneeded stress on our clients and us, and costing them tax penalties when the rejection notices go unnoticed.